Industry Sectors

Role Description

1.Entry Requirements

There are no set entry requirements. A good standard of general education is important but employers will also want you to have an outgoing and confident personality.

Previous experience in customer service, sales or marketing will be helpful though not essential.

You could get into this career through an apprenticeship.

The Institute of Sales Management (ISM) is the industry body offering qualifications to help you progress in your career.

2. Skills required

You’ll need:

• excellent communication skills to build trust with customers quickly 
• sales and negotiation skills 
• IT skills 
• a well organised approach 
• determination and a focus

3. What you'll do

You’ll be:  

• contacting customers and businesses 
• promoting products, services and special deals 
• following up sales leads and taking orders 
• updating customer records on computer systems 
• advising customers about delivery times 
• setting up appointments for senior sales staff 
• providing after-sales service

4. Salary

Starter: £15,000 to £18,000

Experienced: £20,000 to £25,000

Highly Experienced: £25,000 to £35,000 (managers)

Some companies offer a basic salary with extra bonuses and commission linked to sales targets.

These figures are a guide.

5. Working hours, patterns and environment

You’ll usually work up to 40 hours a week on shifts between 8am and 10pm, Monday to Saturday.

You’ll be based in an office or call centre and spend most of your time using a computer. Some companies offer homeworking.

6. Career path and progression

With experience, you could become a team leader, senior salesperson or sales manager. 

Role Description

Skills required

You’ll need:

• the ability to concentrate for long periods
• a good level of accuracy and attention to detail 
• an enquiring mind and good problem-solving skills 
• the ability to lead a research and development team 
• strong spoken and written communication skills 
• empathy and understanding when working directly with patients

What you'll do

You’ll usually work in a laboratory, testing and analysing biological samples. 

You’ll specialise in one of these areas:

• infection sciences 
• blood sciences 
• cellular sciences
• Depending on your chosen area, your duties could include:
• testing for diseases like Legionnaires’ disease and food poisoning 
• screening and testing for infectious diseases like rubella or hepatitis 
• analysing blood for disease and monitoring organ function 
• supporting the blood transfusion and transplant service through blood grouping and matching 
• screening for blood abnormalities and diseases, like anaemia and leukaemia 
• processing and analysing tissue samples from operations and autopsies 
• using specialist procedures like cell culture to detect cancer 
• routine testing of fluid and tissue samples like cervical smear tests 
• updating paperwork or computerised systems with data and test results
• You’ll also be involved in carrying out new research, and will support junior staff and technicians.

Role Training

You’ll need:

1. an Institute of Biomedical Science (IBMS) accredited BSc (Hons) degree 
2. at least one year’s experience at an approved laboratory - during this time you’ll work towards completion of the Registration Training Portfolio for the Certificate of Competence awarded by IBMS 
3. registration as a biomedical scientist with the Health and Care Professions Council (HCPC)
4. You may be able to get into biomedical science as a trainee. You'll usually need at least 2 A levels in science or a related subject. Places are sponsored by employers like the NHS and are advertised as trainee biomedical scientist positions. You'd work and study towards an accredited degree. 

Role Description

1. Entry requirements

There are no set requirements, but you'll need a good level of general education. GCSEs in English, maths and ICT may be useful.

Experience or a qualification in customer service or contact centre operations could also help.

You could get into this job through an apprenticeship.

2. Skills required

You'll need:

excellent customer service skills

the ability to handle and resolve difficult situations

IT and administration skills

accuracy and attention to detail

3. What you'll do

You could work in a variety of organisations like retail, finance, travel or manufacturing, or for a local authority or the government.

Your day-to-day activities may include:

answering customers' questions by phone, email, webchat or face-to-face

giving quotations and checking product availability

selling and taking payment

handling complaints or passing them to a manager

entering customer information onto a computer database

tracking orders and giving refunds

4. Salary

Starter: £12,500

Experienced: up to £18,000

Highly Experienced: £20,000 to £30,000 (team leaders)

You may get a bonus or commission.

These figures are a guide.

5. Working hours, patterns and environment

You'll usually work 37 to 40 hours a week, which may include evening and weekend shifts.

You could work in an office or on a customer service desk. You'll spend a lot of your time on the phone and using a computer.

You may need to wear a uniform.

6. Career path and progression

With experience, you could progress to team leader or customer services manager.

You could also move into sales or account handling.

Role Description

You'll be helping people in their own homes or in day centres, residential or nursing homes.

Your day-to-day duties may include:

• getting to know clients and their interests and needs
• helping with personal care like washing, using the toilet and dressing
• food preparation, feeding and giving out medication
• carrying out general tasks like housework, laundry and shopping
• helping clients manage their budget, pay bills and write letters
• supporting families to get used to new caring responsibilities
• giving emotional and practical support to children and young people
• working with other health and social care professionals to provide individual care and development plans
• helping to organise leisure activities
• going with clients to and from a residential home

Role Training

There are no set requirements, but you'll find it useful to have some experience in a caring role. This could be personal experience of caring for someone you know, or voluntary work with an organisation that supports vulnerable people.

You'll be working with children or vulnerable adults, so you'll need Disclosure and Barring Service (DBS) clearance.

You could get into this job through an apprenticeship.

If you're new to adult social care in England, you'll need to gain the Care Certificate as part of a 12-week induction programme provided by your employer.

Find out more at Skills for Care.

Within 6 months of starting in children's residential care, you'll need to have or get the Level 3 Diploma for Residential Childcare or equivalent.

Find out more about the Children's homes regulations.

Role Description

1. Entry requirements

You'll usually need GCSEs at grades 9 to 4 (A* to C) or A levels, as well as experience or industry qualifications.

You could study for a foundation degree, HND or degree which includes quality control options, for example in production management.

You could get into this job as an apprentice and work your way up to a quality control job.

2. Skills required

You'll need:

• the ability to use your technical knowledge to design policies
• organisational skills

3. What you'll do

You could work in many industries. You'll usually work in a team supervised by a quality manager.

Your day-to-day tasks may include:

• dealing with customer feedback and complaints
• assessing and rating suppliers
• designing, reviewing and updating quality control policies
• training new staff
• producing reports

You'll also have duties specific to your industry. For example, in manufacturing and engineering this could include:

• finding and fixing faults at each stage of the production process
• testing samples in a lab
• making sure labelling is accurate
• checking that production methods meet legislation guidelines
• inspecting materials for defects and using methods like non-destructive testing (NDT)

4. Salary

Starter: £12,500 to £15,000

Experienced: £18,000 to £25,000

These figures are a guide.

5. Working hours, patterns and environment

You'll usually work 35 to 40 hours, Monday to Friday. In manufacturing, you may need to work evening and weekend shifts.

You could work in an office, laboratory or factory production area.

6. Career path and progression

With experience and training you could move into supervisory, management or research jobs.

Role Description

You may work for a local education authority, social services, or a voluntary organisation. You'll accompany passengers on journeys, usually in a mini-bus.

• Your day-to-day tasks may include:
• checking timetables for pick-ups
• talking to carers and families
• helping people to and from the vehicle
• securing passengers, wheelchairs and baggage
• dealing with emergencies
• supervising passengers at all times
• keeping the mini-bus tidy
• filling in paperwork
• You'll need patience and an understanding of disability needs.

Role Training

There are no set entry requirements. Experience in social care or customer service may help you get a job. You could start by volunteering for a charity like a hospice.

With experience, you could move into administration or management.

You could also become a driver, which would open up more full-time opportunities.

Role Description

Skills required

You'll need:

• excellent organisational and time management skills
• good practical skills
• the ability to inspire confidence and trust in people
• the ability to remain calm under pressure
• good teamwork skills and the ability to work on your own initiative
• excellent listening and communication skills

What you'll do

You'll work in hospitals, nursing homes, health centres, clinics or prisons. 

In an NHS hospital you could work in accident and emergency, cardiac rehabilitation, outpatients, neonatal nursing or an operating theatre.

Your day-to-day duties could include:

• taking temperatures, blood pressures and pulse rates
• helping doctors with physical examinations
• giving drugs and injections
• cleaning and dressing wounds
• setting up drips and blood transfusions
• using medical equipment
• checking patients' progress
• working with doctors to decide what care to give
• advising patients and their relatives
• handling confidential information

Role Training

You'll need:

• a degree in adult nursing
• to register with the Nursing and Midwifery Council (NMC)
• clearance from the Disclosure and Barring Service
• Nursing degree apprenticeships are being developed in 2017. Health Careers have information about all nurse training, including nursing degree apprenticeships.

The Nursing and Midwifery Council have information on how to become a nurse.

With experience, you could become a nursing sister, ward manager or team leader.

You could train as a midwife, neonatal nurse, health visitor, district or practice nurse. You could move into management, as a matron or director of nursing.

With a master's, you could become an advanced nurse practitioner or clinical nurse specialist then a nurse consultant. 

You could also become self-employed or work overseas.

Role Description

You'll work in:

• a 'third party' collection agency, paid to collect debts from businesses or individuals, or
• a company's finance or credit department, chasing late payments from suppliers and customers

Your day-to-day tasks may include:

• contacting individuals or business customers when payment is overdue
• checking credit records and tracing missing debtors
• setting up repayment plans and working with debt counsellors
• setting up and maintaining customer files
• processing payments
• starting legal proceedings if debts are not paid within an agreed time
• liaising with solicitors and bailiffs
• You may work at a debt collection agency as a 'field collector', travelling to debtors to collect payments in person.