Industry Sectors

Role Description

1.Entry Requirements

There are no set entry requirements. A good standard of general education is important but employers will also want you to have an outgoing and confident personality.

Previous experience in customer service, sales or marketing will be helpful though not essential.

You could get into this career through an apprenticeship.

The Institute of Sales Management (ISM) is the industry body offering qualifications to help you progress in your career.

2. Skills required

You’ll need:

• excellent communication skills to build trust with customers quickly 
• sales and negotiation skills 
• IT skills 
• a well organised approach 
• determination and a focus

3. What you'll do

You’ll be:  

• contacting customers and businesses 
• promoting products, services and special deals 
• following up sales leads and taking orders 
• updating customer records on computer systems 
• advising customers about delivery times 
• setting up appointments for senior sales staff 
• providing after-sales service

4. Salary

Starter: £15,000 to £18,000

Experienced: £20,000 to £25,000

Highly Experienced: £25,000 to £35,000 (managers)

Some companies offer a basic salary with extra bonuses and commission linked to sales targets.

These figures are a guide.

5. Working hours, patterns and environment

You’ll usually work up to 40 hours a week on shifts between 8am and 10pm, Monday to Saturday.

You’ll be based in an office or call centre and spend most of your time using a computer. Some companies offer homeworking.

6. Career path and progression

With experience, you could become a team leader, senior salesperson or sales manager. 

Role Description

You'll need:

• excellent analytical skills
• the ability to work with people at all levels
• the ability to lead and motivate a team
• the ability to prioritise tasks and meet deadlines
• the ability to anticipate issues and respond to unforeseen changes

You’ll work with senior managers and other professionals to support changes to the way an organisation works, like:

• improving decision-making processes
• supporting the introduction of a new IT system
• developing a marketing and sales strategy
• Your day-to-day duties might include:
• speaking to managers to find out what they want to achieve
• carrying out fact finding tasks into business processes to see what they do and how they do it
• analysing findings and using data modelling methods to help recommend changes and improvements
• explaining the benefits of your recommendations and looking at the potential impact and risks
• agreeing the best way to put recommended changes into place with management
• overseeing testing and quality checks of recommendations
• supporting staff making changes and reporting any issues
• In some cases, you may be responsible for managing a project through to completion.

Role Training

Entry requirements

There are no set requirements, but previous project management experience and a working knowledge of project development methods like Waterfall or Agile will be helpful. A technical background, like in software development or programming, can also help.

It may be useful to have a first or higher degree in subjects like:

• business information systems
• business management
• computing and systems development
• computer science
• Employers may look for recognised certification of your skills from a professional body, like The International Institute of Business Analysis UK (IIBA) or The Chartered Institute for IT (BCS).

You could get into this career through a degree apprenticeship.

Role Description

1. Entry requirements

You'll need a level 3 electrical or electro-technical qualification. You'll need to complete this qualification while you're working in a related job. 

A common way to get into this job is through an apprenticeship. An apprenticeship will give you a level 3 qualification.

Taking a level 1 or level 2 qualification in electrical installation may help you to find an apprenticeship or get a trainee position.

Electrical Careers has more information on how to become an electrician.

2. Skills required

You'll need:

practical skills

the ability to follow technical drawings, building plans and wiring diagrams

the ability to work carefully, methodically and safely

planning and organisational skills

problem-solving skills

3. What you'll do

You'll work in range of areas, from bringing power to people's homes to big engineering projects. You may also work with renewable technology, like wind turbines, 'smart' heating systems and solar power.

Your work will depend on the type of electrician you are:

installation electrician - installing power systems, lighting, fire protection, security and data-network systems in all types of buildings

maintenance electrician - checking systems to make sure they're working efficiently and safely

electrotechnical panel builder - making and installing control panels to operate the electrical systems inside buildings

machine repair and rewind electrician - fixing and maintaining electrical motors and transformers

highway systems electrician - installing and maintaining street lighting and traffic management systems

You may also supervise other people in a team.

4. Salary

Starter: £18,000 to £23,000

Experienced: £25,000 to £35,000

Highly Experienced: Up to £42,000

You could get bonuses and overtime pay. There are national rates for travelling time, travel expenses and accommodation costs.

These figures are a guide.

5. Working hours, patterns and environment

You'll usually work 30 to 40 hours, Monday to Friday. You may work shifts or be on call.

You may have to travel between jobs and work away from home.

You may have to work around other trades. You may have to work in all weathers, in cramped spaces or at height.

6. Career path and progression

With experience, you could move into design engineering, site or project management, consultancy work or training.

You could also set up your own business.

Role Description

Skills required

You'll need:

• excellent organisational and time management skills
• good practical skills
• the ability to inspire confidence and trust in people
• the ability to remain calm under pressure
• good teamwork skills and the ability to work on your own initiative
• excellent listening and communication skills

What you'll do

You'll work in hospitals, nursing homes, health centres, clinics or prisons. 

In an NHS hospital you could work in accident and emergency, cardiac rehabilitation, outpatients, neonatal nursing or an operating theatre.

Your day-to-day duties could include:

• taking temperatures, blood pressures and pulse rates
• helping doctors with physical examinations
• giving drugs and injections
• cleaning and dressing wounds
• setting up drips and blood transfusions
• using medical equipment
• checking patients' progress
• working with doctors to decide what care to give
• advising patients and their relatives
• handling confidential information

Role Training

You'll need:

• a degree in adult nursing
• to register with the Nursing and Midwifery Council (NMC)
• clearance from the Disclosure and Barring Service
• Nursing degree apprenticeships are being developed in 2017. Health Careers have information about all nurse training, including nursing degree apprenticeships.

The Nursing and Midwifery Council have information on how to become a nurse.

With experience, you could become a nursing sister, ward manager or team leader.

You could train as a midwife, neonatal nurse, health visitor, district or practice nurse. You could move into management, as a matron or director of nursing.

With a master's, you could become an advanced nurse practitioner or clinical nurse specialist then a nurse consultant. 

You could also become self-employed or work overseas.

Role Description

1. Entry requirements

• You may find it useful to have GCSEs at grades 9 to 4 (A* to C) in English and maths.
• Employers also value experience, which you could get by temporary work or volunteering.
• Getting a qualification in reception skills or business and administration may also be helpful.
• You could get into this job through an apprenticeship.
• You may need a background check with the Disclosure and Barring Service (DBS).

2. Skills required

You'll need:

• excellent spoken and written communication skills
• the ability to use office equipment like computers, photocopiers and fax machines
• organisational skills

3. What you'll do

You may work in the reception area of offices, hotels, sports centres, hospitals or health centres.

Your day-to-day tasks may include:

• greeting visitors and directing them to the correct person or department
• managing the visitors book and giving out security passes
• answering enquiries in person, by phone and email
• managing a room booking system and keeping rooms tidy
• dealing with incoming and outgoing post and deliveries
• arranging appointments and updating records on databases
• taking payments and handling invoices

4. Salary

Starter: £12,000 to £15,000

Experienced: £16,000 to £18,000

Highly Experienced: £21,000

Salaries vary and may be higher in some city centre offices.

These figures are a guide.

5. Working hours, patterns and environment

If you're based in an office you'll usually work 9am to 5pm, Monday to Friday.

In hotels, restaurants and sports centres, you'll probably work a shift system that includes weekends.

In hospitals and health centres, you're also likely to work some early and late shifts.

6. Career path and progression

With training and experience, you could move into a senior receptionist or personal assistant (PA) role. 

In a GP surgery or health centre, you could train to become a medical secretary or a practice manager.

Role Description

You'll be helping people in their own homes or in day centres, residential or nursing homes.

Your day-to-day duties may include:

• getting to know clients and their interests and needs
• helping with personal care like washing, using the toilet and dressing
• food preparation, feeding and giving out medication
• carrying out general tasks like housework, laundry and shopping
• helping clients manage their budget, pay bills and write letters
• supporting families to get used to new caring responsibilities
• giving emotional and practical support to children and young people
• working with other health and social care professionals to provide individual care and development plans
• helping to organise leisure activities
• going with clients to and from a residential home

Role Training

There are no set requirements, but you'll find it useful to have some experience in a caring role. This could be personal experience of caring for someone you know, or voluntary work with an organisation that supports vulnerable people.

You'll be working with children or vulnerable adults, so you'll need Disclosure and Barring Service (DBS) clearance.

You could get into this job through an apprenticeship.

If you're new to adult social care in England, you'll need to gain the Care Certificate as part of a 12-week induction programme provided by your employer.

Find out more at Skills for Care.

Within 6 months of starting in children's residential care, you'll need to have or get the Level 3 Diploma for Residential Childcare or equivalent.

Find out more about the Children's homes regulations.

Role Description

1. Entry requirements

There are no set requirements, but you'll need a good level of general education. GCSEs in English, maths and ICT may be useful.

Experience or a qualification in customer service or contact centre operations could also help.

You could get into this job through an apprenticeship.

2. Skills required

You'll need:

excellent customer service skills

the ability to handle and resolve difficult situations

IT and administration skills

accuracy and attention to detail

3. What you'll do

You could work in a variety of organisations like retail, finance, travel or manufacturing, or for a local authority or the government.

Your day-to-day activities may include:

answering customers' questions by phone, email, webchat or face-to-face

giving quotations and checking product availability

selling and taking payment

handling complaints or passing them to a manager

entering customer information onto a computer database

tracking orders and giving refunds

4. Salary

Starter: £12,500

Experienced: up to £18,000

Highly Experienced: £20,000 to £30,000 (team leaders)

You may get a bonus or commission.

These figures are a guide.

5. Working hours, patterns and environment

You'll usually work 37 to 40 hours a week, which may include evening and weekend shifts.

You could work in an office or on a customer service desk. You'll spend a lot of your time on the phone and using a computer.

You may need to wear a uniform.

6. Career path and progression

With experience, you could progress to team leader or customer services manager.

You could also move into sales or account handling.

Role Description

Skills required

You'll need:

1. a high level of accuracy and attention to detail
2. excellent communication skills

What you'll do

Your role and tasks will vary by industry.

In the pharmaceutical, food or brewing industries, your work will include:

• developing new products
• monitoring production
• quality control
• checking the safety of existing products

In a hospital, public health laboratory or research institute, your work will include:

• carrying out tests on blood
• researching the causes of disease
• exploring new methods of treatment

In agriculture and the environment, your work will include:

• genetically engineering plants to create pest-resistant crops
• improving the quantity of crops
• developing and extending the shelf life of produce
• monitoring the effects of pollution on the environment

As a biochemist in education, you could work in universities, colleges and schools, or medical, veterinary or dental schools.

Role Training

You'll usually need a science degree. For jobs in industry or research, you may also need a postgraduate qualification (MSc or PhD).

Relevant first or higher degree subjects include:

• biochemistry
• biotechnology
• biopharmaceuticals
• cell and molecular biology
• chemical and molecular biology
• microbiology genetics
• molecular biology

In the NHS, you can train by following the NHS Scientist Training Programme (STP).