Industry Sectors

Role Description

Skills required

You’ll need:

• excellent communication and listening skills 
• empathy and the ability to deal with people in distress 
• honesty and integrity 
• the ability to remain calm in stressful situations 
• problem-solving and decision-making skills

What you'll do

You’ll see people who have psychological difficulties like anxiety, depression, phobias or eating disorders.

Your day-to-day tasks may include:

• assessing clients’ needs through interviews, tests and observations
• deciding on the most appropriate form of treatment, like therapy, counselling or advice
• planning treatment programmes
• working with clients in groups or individually
• writing reports and going to case conferences
• carrying out research
• You’ll work closely with other professionals, like doctors and probation officers.

Role Training

• a British Psychological Society (BPS) accredited degree in psychology, or completion of an approved conversion course 
• Graduate Basis for Chartered Membership (GBC) of the BPS 
• a doctorate in clinical psychology 
• work experience (often a minimum of 12 months) as a psychology assistant or research assistant, or in a relevant caring role 
• registration with the Health and Care Professions Council (HCPC) 
• clearance from the Disclosure and Barring Service (DBS)

Role Description

1. Entry requirements

There are no set requirements. You could start this career with a background in journalism, marketing or IT, or with business experience.

You’ll usually need experience of writing content, although not necessarily online. You could gain this by:

• blogging or writing on social media 
• writing marketing materials or newsletters 
• volunteering for a student newspaper, charity or community group

Knowledge of web design, desktop publishing and photo editing will be useful. A portfolio of work to show employers would also be helpful.

You could also take a course that would teach you some of the skills needed for producing web content, like journalism, publishing, media and communications, or PR and marketing.

2. Skills required

You’ll need:

• organisational skills and the ability to meet deadlines 
• financial management and negotiating skills 
• confident presentation skills 
• the ability to build relationships with clients and partners 
• an excellent grasp of English grammar, punctuation and spelling 
• the ability to write for a target audience 
• creative skills to find interesting ways to present information and to generate new ideas 
• attention to detail, for example when proofreading

3. What you'll do

You’ll work on websites or company intranets.

Your day-to-day duties might include:

• taking a lead role in maintaining and developing a site 
• attending meetings to plan and develop site content, style and appearance 
• using web content management systems (CMS) 
• analysing website usage statistics 
• writing reports for senior managers, clients and partnership organisations 
• carrying out quality assurance checks on content 
• reporting technical problems to IT support staff 
• The type of content you might work on could include:
• e-commerce, like online shopping or banking 
• product advertising and retail catalogues 
• local, national and international news reports 
• social media output 
• college and university websites 
• online public information and government services
• In larger companies, you might manage an editorial team. You’ll have a more 'hands on' role in smaller organisations.
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4. Salary

Starter: £25,000 to £28,000

Experienced: £32,000 to £40,000

Highly Experienced: £55,000 or more

These figures are a guide.

5. Working hours, patterns and environment

You’ll usually work 35 to 40 hours a week, Monday to Friday. You may sometimes need to work overtime to meet deadlines.

Most of your work will be office-based at a computer. There may be some out-of-office duties, like attending meetings with clients or partners.

6. Career path and progression

You could progress into information management, search engine optimisation (SEO), technical web development or wider information planning and policy roles.

Role Description

You may work for a local education authority, social services, or a voluntary organisation. You'll accompany passengers on journeys, usually in a mini-bus.

• Your day-to-day tasks may include:
• checking timetables for pick-ups
• talking to carers and families
• helping people to and from the vehicle
• securing passengers, wheelchairs and baggage
• dealing with emergencies
• supervising passengers at all times
• keeping the mini-bus tidy
• filling in paperwork
• You'll need patience and an understanding of disability needs.

Role Training

There are no set entry requirements. Experience in social care or customer service may help you get a job. You could start by volunteering for a charity like a hospice.

With experience, you could move into administration or management.

You could also become a driver, which would open up more full-time opportunities.

Role Description

You'll need:

• excellent analytical skills
• the ability to work with people at all levels
• the ability to lead and motivate a team
• the ability to prioritise tasks and meet deadlines
• the ability to anticipate issues and respond to unforeseen changes

You’ll work with senior managers and other professionals to support changes to the way an organisation works, like:

• improving decision-making processes
• supporting the introduction of a new IT system
• developing a marketing and sales strategy
• Your day-to-day duties might include:
• speaking to managers to find out what they want to achieve
• carrying out fact finding tasks into business processes to see what they do and how they do it
• analysing findings and using data modelling methods to help recommend changes and improvements
• explaining the benefits of your recommendations and looking at the potential impact and risks
• agreeing the best way to put recommended changes into place with management
• overseeing testing and quality checks of recommendations
• supporting staff making changes and reporting any issues
• In some cases, you may be responsible for managing a project through to completion.

Role Training

Entry requirements

There are no set requirements, but previous project management experience and a working knowledge of project development methods like Waterfall or Agile will be helpful. A technical background, like in software development or programming, can also help.

It may be useful to have a first or higher degree in subjects like:

• business information systems
• business management
• computing and systems development
• computer science
• Employers may look for recognised certification of your skills from a professional body, like The International Institute of Business Analysis UK (IIBA) or The Chartered Institute for IT (BCS).

You could get into this career through a degree apprenticeship.

Role Description

Entry requirements

You’ll usually need experience as a training officer. 

A degree or postgraduate qualification in business studies, human resources or communications might be useful.

Other qualifications which may help are:

training qualifications offered by the Chartered Institute of Personnel and Development (CIPD)
qualifications in teaching or lecturing in further education (FE)
skills assessor or verifier awards
You could get into this job through an apprenticeship.

Skills required

You’ll need:

the ability to relate to staff at all levels
excellent communication and negotiating skills
the ability to coach people and give constructive feedback
presentation skills
IT skills

What you'll do

You’ll design and coordinate training that covers your organisation's present and future needs.

Your day-to-day duties could include:

identifying priorities and drawing up training plans
producing training materials
working with external providers to develop specialist courses
managing and leading a team
updating training records
writing reports, keeping records, and working within budgetsmaking sure training is cost-effective
In a smaller organisation you may also deliver some of the training.

Salary

Starter: £18,000 to £22,000

Experienced: £30,000 to £40,000

Highly Experienced: £45,000 or more

These figures are a guide

Working hours, patterns and environment

You’ll usually work 9am to 5pm, Monday to Friday. You may need to be flexible, to cover things like residential courses or workshops, or work shifts.

You’ll be office-based, but may travel between company sites or to training venues like hotels or conference centres.

Career path and progression

With experience and contacts, you could become a freelance trainer or consultant.

Role Description

1. Entry requirements

You may find it useful to have GCSEs at grades 9 to 4 (A* to C) or equivalent, in subjects like English and maths.

A qualification in administration or secretarial skills may help. Employers also value experience, which you could get by temping or volunteering.

You could get into this job through an apprenticeship.

2. Skills required

You'll need:

• an excellent telephone manner
• skills in IT and administration
• the ability to use your initiative and solve problems
• organisational and time management skills
• 3. What you'll do
• You could work in the public or private sectors or for a charity.
• Your day-to-day tasks could include:
• being the first point of contact for visitors, phone calls and emails
• arranging meetings and taking minutes
• diary management and making travel arrangements 
• producing letters, reports, spreadsheets and invoices
• updating records on IT systems
• photocopying, printing and filing
• handling confidential information

4. Salary

Starter: £14,000 to £16,000

Experienced: £17,000 to £20,000

Highly Experienced: £25,000

These figures are a guide.

5. Working hours, patterns and environment

You'll usually work in an office, 9am to 5pm, Monday to Friday.

You could also work part-time or get temporary work.

6. Career path and progression

With experience, you could become a personal assistant or office manager.

You could also move into human resources work, or train as a legal or medical secretary.

Role Description

1. Entry requirements

There are no set requirements to become a personal assistant (PA), but you’ll need proven experience of administrative work.

Employers will usually look for a good standard of general education, including GCSEs in English and maths. A recognised qualification in office skills or administration, or a business-related foundation degree, HND or degree could all help you find a job.

Foreign language qualifications may also be useful if you plan to work in an organisation that deals with overseas visitors and clients. Having extra skills like shorthand and audio typing can also help you get in. 

Temporary work (temping) can be a good way of getting administration experience and can lead to a permanent job.

You could get into this job through an apprenticeship.

2. Skills required

You’ll need:

• excellent organisational and time management skills 
• good written and spoken communication skills 
• accuracy and attention to detail 
• a calm and professional manner 
• excellent computer and administration skills 
• a flexible and adaptable approach to work 
• the ability to use your own initiative 
• tact and discretion, for dealing with confidential information

3. What you'll do

Your day-to-day tasks may include:

• screening telephone calls and handling enquiries 
• organising your manager’s diary and making appointments
• dealing with letters and emails 
• arranging meetings 
• organising and maintaining office systems 
• taking notes at meetings 
• making travel arrangements 
• looking after visitors

Many managers rely heavily on their PA and give them a high level of responsibility, so in some jobs you may have extra tasks like:

1. standing in for the manager in their absence 
2. acting as office manager and supervising other administrative staff 
3. dealing with accounts and budgets 
4. taking on project work, like research or producing reports and presentations

4. Salary

Starter: £18,000 to £25,000

Experienced: £25,000 to £40,000

Highly Experienced: £40,000 to £50,000

These figures are a guide.

5. Working hours, patterns and environment

You’ll usually work 37 to 40 hours a week Monday to Friday, possibly with extra hours to meet deadlines. 

You’ll be based in an office, but may travel to go to meetings and other events.

6. Career path and progression

With experience, you could take on more responsibility by moving to a larger company or working for a more senior manager. 

Promotion to management may also be possible.

Role Description

You'll be helping people in their own homes or in day centres, residential or nursing homes.

Your day-to-day duties may include:

• getting to know clients and their interests and needs
• helping with personal care like washing, using the toilet and dressing
• food preparation, feeding and giving out medication
• carrying out general tasks like housework, laundry and shopping
• helping clients manage their budget, pay bills and write letters
• supporting families to get used to new caring responsibilities
• giving emotional and practical support to children and young people
• working with other health and social care professionals to provide individual care and development plans
• helping to organise leisure activities
• going with clients to and from a residential home

Role Training

There are no set requirements, but you'll find it useful to have some experience in a caring role. This could be personal experience of caring for someone you know, or voluntary work with an organisation that supports vulnerable people.

You'll be working with children or vulnerable adults, so you'll need Disclosure and Barring Service (DBS) clearance.

You could get into this job through an apprenticeship.

If you're new to adult social care in England, you'll need to gain the Care Certificate as part of a 12-week induction programme provided by your employer.

Find out more at Skills for Care.

Within 6 months of starting in children's residential care, you'll need to have or get the Level 3 Diploma for Residential Childcare or equivalent.

Find out more about the Children's homes regulations.