Industry Sectors

Role Description

Skills required

You'll need:

• the ability to understand the development process 
• some programming knowledge
• the ability to work under pressure and to deadlines
• maths skills

What you'll do

You could work in a wide range of businesses and industries, public services, utilities, defence and research. 

You'll work closely with project managers, business analysts and graphic designers, to find out what the client wants and the best way to achieve it. 

Usually, you’ll work in a team.

You could work on a wide variety of projects, from financial databases to robotics to apps for phones and tablets. You may use a number of programming languages or project management tools.

Your day-to-day tasks may include:

• talking through requirements with the client and the development team
• taking part in technical design and progress meetings
• writing or amending computer code
• testing software and fixing problems
• keeping accurate records of the development process, changes and results
• carrying out trials and quality checks before release
• maintaining and supporting systems once they're up and running
• As an experienced developer, you may supervise a programming team and provide feedback on coding work.

Role Training

You may be able to get into this job through an apprenticeship if you've developed some programming skills and can show a strong interest in the subject.

The TECH Partnership has details of digital apprenticeships at all levels.

It also has details of the Software Development for Business degree available at some universities.

Other suitable qualifications are a foundation degree, HND or degree in computing or a related subject, like:

• computer science
• information technology
• software development
• software engineering
• mathematics
• business information systems

Some companies will accept you onto their graduate training scheme without an IT-related degree if you understand programming languages and frameworks, project management and development methods.

You could also study for a postgraduate IT conversion qualification.

The Chartered Institute for IT (BCS) has information about training and qualifications.

Role Description

1.Entry Requirements

There are no set entry requirements. A good standard of general education is important but employers will also want you to have an outgoing and confident personality.

Previous experience in customer service, sales or marketing will be helpful though not essential.

You could get into this career through an apprenticeship.

The Institute of Sales Management (ISM) is the industry body offering qualifications to help you progress in your career.

2. Skills required

You’ll need:

• excellent communication skills to build trust with customers quickly 
• sales and negotiation skills 
• IT skills 
• a well organised approach 
• determination and a focus

3. What you'll do

You’ll be:  

• contacting customers and businesses 
• promoting products, services and special deals 
• following up sales leads and taking orders 
• updating customer records on computer systems 
• advising customers about delivery times 
• setting up appointments for senior sales staff 
• providing after-sales service

4. Salary

Starter: £15,000 to £18,000

Experienced: £20,000 to £25,000

Highly Experienced: £25,000 to £35,000 (managers)

Some companies offer a basic salary with extra bonuses and commission linked to sales targets.

These figures are a guide.

5. Working hours, patterns and environment

You’ll usually work up to 40 hours a week on shifts between 8am and 10pm, Monday to Saturday.

You’ll be based in an office or call centre and spend most of your time using a computer. Some companies offer homeworking.

6. Career path and progression

With experience, you could become a team leader, senior salesperson or sales manager. 

Role Description

You may work for a local education authority, social services, or a voluntary organisation. You'll accompany passengers on journeys, usually in a mini-bus.

• Your day-to-day tasks may include:
• checking timetables for pick-ups
• talking to carers and families
• helping people to and from the vehicle
• securing passengers, wheelchairs and baggage
• dealing with emergencies
• supervising passengers at all times
• keeping the mini-bus tidy
• filling in paperwork
• You'll need patience and an understanding of disability needs.

Role Training

There are no set entry requirements. Experience in social care or customer service may help you get a job. You could start by volunteering for a charity like a hospice.

With experience, you could move into administration or management.

You could also become a driver, which would open up more full-time opportunities.

Role Description

Entry requirements

There are no set qualifications but you'll usually need:

basic English and maths skills
good eyesight and colour-normal vision
a good driving record and the correct licence
You may need to be over 21 and have held a full driving licence for at least 12 months.

Many vans are less than 3,500kg. If you drive vehicles between 3,500kg and 7,000kg, you may need further training depending on when you passed your driving test.

You could get into this job through an apprenticeship.

Skills required

You'll need:

excellent practical driving skills
the ability to work quickly and to tight deadlines
lifting and carrying skills
the ability to complete record sheets and paperwork

What you'll do

You may deliver parcels, letters and documents, groceries, furniture or equipment. This could be for postal or courier services, supermarkets or retailers. Your vehicle could vary in size, depending on the load and your licence.

Your day-to-day tasks may include:

collecting goods from a depot, warehouse or pick-up point
loading the vehicle in an order that matches the deliveries you'll make
planning the route
greeting customers, getting signatures and giving invoices when you deliver
recording mileage and fuel you buy
updating delivery records
returning undelivered items

Salary

Starter: £14,000

Experienced: £20,000

Highly Experienced: up to £27,000

Some employers offer bonuses for attendance and for reaching work targets.

These figures are a guide.

Working hours, patterns and environment

You'll usually work between 36 and 48 hours a week, including evenings and weekends. Some courier companies may expect you to drive through the night.

For safety reasons there are legal limits on drivers' hours, depending on the type of vehicle.

For some jobs, you'll be given a uniform and specialist clothing.

The job is physically demanding.

Career path and progression

With experience, you could complete training for a large goods vehicle (LGV) licence for opportunities in freight transport and tanker driving.

If you take specialist training, like defensive driving and personal security, you could drive vehicles containing cash and valuable items. You'd also usually need a Security Industry Association (SIA) licence for this.

Role Description

Skills required

You'll need:

• excellent organisational, planning and time management skills
• leadership, and communication skills
• the ability to negotiate and influence
• budgeting skills
• IT skills for using project management software
• the ability to use initiative and work under pressure

What you'll do

You could work on different types of project in almost any industry or sector like construction, IT or the NHS. You might be managing a large building development, introducing a new computer system or developing a new advertising campaign. 

You'll be:

• finding out what the client or business wants to achieve
• agreeing timescales, costs and resources
• drawing up a plan for each project stage
• negotiating with contractors and suppliers
• choosing and leading a project team
• constantly monitoring progress, quality and costs
• reporting regularly to senior managers and the client
• using specialised software and spreadsheets for planning, costing and analysing risks

Role Training

While you're working, you could study for an industry qualification like PRINCE2 or Agile.

You could also get professional qualifications through:

Association for Project Management (APM)

Chartered Management Institute (CMI)

Project Management Institute (PMI)

If you're working in the IT industry, you could get a certificate in project management through The Chartered Institute for IT (BCS).

With experience, you could move into senior management or become a freelance consultant.

Role Description

Skills required

You'll need:

• excellent communication skills
• the ability to work with children and their families in a sensitive and positive way
• creativity and imagination for game playing 
• planning and organisational skills
• IT skills

What you'll do

Your day-to-day tasks will include:

• planning and supervising activities like arts and crafts, music and cooking
• helping children to learn numeracy and language skills through games
• taking children on outings
• feeding and changing babies
• observing children and making notes to write reports
• making sure children are safe and well
• With experience, you could become a key worker for one or more children. You'll monitor their progress and share information about their development with parents or carers.

Role Training

• The Department for Education (DfE) has information on all approved childcare qualifications.
• If you don’t have a level 2 qualification, you can start out by working as a nursery assistant where you’ll be supervised by more experienced staff. This could be a paid job or through volunteering. You could then train while you work.
• You may also find it useful to have a level 2 qualification in English and maths which includes functional skills.
• You could get into this career through an apprenticeship.
• You'll also need an enhanced background check which your employer will arrange for you.
• You'll find information on careers and courses in childcare from:
• Pre-school Learning Alliance
• Professional Association for Childcare and Early Years (PACEY)
• National Day Nurseries Association
• Foundation Years has information about early years education and childcare.

As an experienced nursery worker you could specialise in working with children with learning difficulties, physical difficulties or mental health problems. 

You could also take a level 3 early years educator qualification to progress to room leader, senior nursery worker or centre manager.

You could also study towards a higher education qualification in early years or child development. You could then move into management or early years teaching.

Role Description

1. Entry requirements

There are no set requirements to become a personal assistant (PA), but you’ll need proven experience of administrative work.

Employers will usually look for a good standard of general education, including GCSEs in English and maths. A recognised qualification in office skills or administration, or a business-related foundation degree, HND or degree could all help you find a job.

Foreign language qualifications may also be useful if you plan to work in an organisation that deals with overseas visitors and clients. Having extra skills like shorthand and audio typing can also help you get in. 

Temporary work (temping) can be a good way of getting administration experience and can lead to a permanent job.

You could get into this job through an apprenticeship.

2. Skills required

You’ll need:

• excellent organisational and time management skills 
• good written and spoken communication skills 
• accuracy and attention to detail 
• a calm and professional manner 
• excellent computer and administration skills 
• a flexible and adaptable approach to work 
• the ability to use your own initiative 
• tact and discretion, for dealing with confidential information

3. What you'll do

Your day-to-day tasks may include:

• screening telephone calls and handling enquiries 
• organising your manager’s diary and making appointments
• dealing with letters and emails 
• arranging meetings 
• organising and maintaining office systems 
• taking notes at meetings 
• making travel arrangements 
• looking after visitors

Many managers rely heavily on their PA and give them a high level of responsibility, so in some jobs you may have extra tasks like:

1. standing in for the manager in their absence 
2. acting as office manager and supervising other administrative staff 
3. dealing with accounts and budgets 
4. taking on project work, like research or producing reports and presentations

4. Salary

Starter: £18,000 to £25,000

Experienced: £25,000 to £40,000

Highly Experienced: £40,000 to £50,000

These figures are a guide.

5. Working hours, patterns and environment

You’ll usually work 37 to 40 hours a week Monday to Friday, possibly with extra hours to meet deadlines. 

You’ll be based in an office, but may travel to go to meetings and other events.

6. Career path and progression

With experience, you could take on more responsibility by moving to a larger company or working for a more senior manager. 

Promotion to management may also be possible.

Role Description

You'll need:

• excellent analytical skills
• the ability to work with people at all levels
• the ability to lead and motivate a team
• the ability to prioritise tasks and meet deadlines
• the ability to anticipate issues and respond to unforeseen changes

You’ll work with senior managers and other professionals to support changes to the way an organisation works, like:

• improving decision-making processes
• supporting the introduction of a new IT system
• developing a marketing and sales strategy
• Your day-to-day duties might include:
• speaking to managers to find out what they want to achieve
• carrying out fact finding tasks into business processes to see what they do and how they do it
• analysing findings and using data modelling methods to help recommend changes and improvements
• explaining the benefits of your recommendations and looking at the potential impact and risks
• agreeing the best way to put recommended changes into place with management
• overseeing testing and quality checks of recommendations
• supporting staff making changes and reporting any issues
• In some cases, you may be responsible for managing a project through to completion.

Role Training

Entry requirements

There are no set requirements, but previous project management experience and a working knowledge of project development methods like Waterfall or Agile will be helpful. A technical background, like in software development or programming, can also help.

It may be useful to have a first or higher degree in subjects like:

• business information systems
• business management
• computing and systems development
• computer science
• Employers may look for recognised certification of your skills from a professional body, like The International Institute of Business Analysis UK (IIBA) or The Chartered Institute for IT (BCS).

You could get into this career through a degree apprenticeship.