Industry Sectors

Role Description

1. Entry requirements

There are no set requirements. You could start this career with a background in journalism, marketing or IT, or with business experience.

You’ll usually need experience of writing content, although not necessarily online. You could gain this by:

• blogging or writing on social media 
• writing marketing materials or newsletters 
• volunteering for a student newspaper, charity or community group

Knowledge of web design, desktop publishing and photo editing will be useful. A portfolio of work to show employers would also be helpful.

You could also take a course that would teach you some of the skills needed for producing web content, like journalism, publishing, media and communications, or PR and marketing.

2. Skills required

You’ll need:

• organisational skills and the ability to meet deadlines 
• financial management and negotiating skills 
• confident presentation skills 
• the ability to build relationships with clients and partners 
• an excellent grasp of English grammar, punctuation and spelling 
• the ability to write for a target audience 
• creative skills to find interesting ways to present information and to generate new ideas 
• attention to detail, for example when proofreading

3. What you'll do

You’ll work on websites or company intranets.

Your day-to-day duties might include:

• taking a lead role in maintaining and developing a site 
• attending meetings to plan and develop site content, style and appearance 
• using web content management systems (CMS) 
• analysing website usage statistics 
• writing reports for senior managers, clients and partnership organisations 
• carrying out quality assurance checks on content 
• reporting technical problems to IT support staff 
• The type of content you might work on could include:
• e-commerce, like online shopping or banking 
• product advertising and retail catalogues 
• local, national and international news reports 
• social media output 
• college and university websites 
• online public information and government services
• In larger companies, you might manage an editorial team. You’ll have a more 'hands on' role in smaller organisations.
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4. Salary

Starter: £25,000 to £28,000

Experienced: £32,000 to £40,000

Highly Experienced: £55,000 or more

These figures are a guide.

5. Working hours, patterns and environment

You’ll usually work 35 to 40 hours a week, Monday to Friday. You may sometimes need to work overtime to meet deadlines.

Most of your work will be office-based at a computer. There may be some out-of-office duties, like attending meetings with clients or partners.

6. Career path and progression

You could progress into information management, search engine optimisation (SEO), technical web development or wider information planning and policy roles.

Role Description

1.Entry Requirements

There are no set entry requirements. A good standard of general education is important but employers will also want you to have an outgoing and confident personality.

Previous experience in customer service, sales or marketing will be helpful though not essential.

You could get into this career through an apprenticeship.

The Institute of Sales Management (ISM) is the industry body offering qualifications to help you progress in your career.

2. Skills required

You’ll need:

• excellent communication skills to build trust with customers quickly 
• sales and negotiation skills 
• IT skills 
• a well organised approach 
• determination and a focus

3. What you'll do

You’ll be:  

• contacting customers and businesses 
• promoting products, services and special deals 
• following up sales leads and taking orders 
• updating customer records on computer systems 
• advising customers about delivery times 
• setting up appointments for senior sales staff 
• providing after-sales service

4. Salary

Starter: £15,000 to £18,000

Experienced: £20,000 to £25,000

Highly Experienced: £25,000 to £35,000 (managers)

Some companies offer a basic salary with extra bonuses and commission linked to sales targets.

These figures are a guide.

5. Working hours, patterns and environment

You’ll usually work up to 40 hours a week on shifts between 8am and 10pm, Monday to Saturday.

You’ll be based in an office or call centre and spend most of your time using a computer. Some companies offer homeworking.

6. Career path and progression

With experience, you could become a team leader, senior salesperson or sales manager. 

Role Description

1. Entry requirements

Employers will usually expect you to have:

• GCSEs in English and maths, or equivalent
• computer skills
• experience of office work

You may also find it useful to have qualifications in business administration. Some employers may expect you to have a qualification from the Chartered Institute of Personnel and Development (CIPD).

The CIPD has more information about working in HR.

2. Skills required

You’ll need:

• the ability to pay close attention to detail
• good written and spoken communication skills
• IT skills
• a well organised approach to work
• teamworking skills
• the ability to work flexibly
• 3. What you'll do
• Your day-to-day tasks may include:
• answering enquiries
• maintaining staff details on computer systems
• writing documents like letters and reports
• updating employee holiday and sickness records
• recording discussions during disciplinary procedures
• producing staff handbooks and newsletters
• organising meetings and taking ‘minutes’
• setting up recruitment and training events

4. Salary

Starter: £15,000 to £18,000

Experienced: £19,000 

Highly Experienced: £22,000

These figures are a guide.

5. Working hours, patterns and environment

You’ll work 9am to 5pm, Monday to Friday. Flexible hours, part-time and temporary work are widely available.

You’ll spend most of your time working in an office using a computer.

6. Career path and progression

With experience, you could become an HR officer or team leader.

Role Description

1. Entry requirements

There are no entry set requirements, but a good general secondary education would be useful. 

Experience of working in a kitchen, in hospitality or a catering service may also be helpful.

You could complete a college qualification in catering, but this isn't essential.

You could get into this job through an apprenticeship.

2. Skills required

You'll need:

the ability to carry out tasks quickly and competently

the ability to pick up detailed instructions quickly and follow them closely

good spoken communication skills

3. What you'll do

Your day-to-day duties could include:

supporting chefs in a specific work section

washing, peeling and preparing food items

using a variety of kitchen equipment such as mixers, special knives and cutters.

unloading deliveries

organising the storeroom

washing kitchen appliances, work surfaces, floors and walls

4. Salary

Starter: £11,500 to £12,500

Experienced: up to £16,500

These figures are a guide.

5. Working hours, patterns and environment

You'll usually work shifts, evenings, weekends and public holidays. If you're based at a factory or catering business, your hours are likely to be more regular than in a restaurant. Part-time, casual or seasonal work may be available.

Your working environment will often be hot, busy and noisy. You may find this work unsuitable if you suffer from certain skin conditions.

You'll usually be provided with a uniform.

6. Career path and progression

With experience and further training, you could become a trainee or junior chef. You could also progress into management or move into bar work or food service.

Role Description

You may work in a high street travel agents or a call centre, specialising in personal or business travel.

Depending on your role, your day-to-day tasks may include:

• understanding and meeting customers’ needs
• using your geographical knowledge to help customers find a suitable package holiday or plan independent travel
• making bookings and payments using online computer systems
• advising customers about passports, insurance, visas, vaccinations, tours and vehicle hire
• informing customers of changes like cancelled flights
• arranging refunds and handling complaints
• meeting sales targets 
• keeping up to date with developments in the travel industry

Role Training

There are no set entry requirements, but a good general standard of education is expected. Some employers may ask for English and maths GCSEs or equivalent. 

College courses in travel and tourism could help you prepare for this job. Experience in customer service or sales, or knowledge of foreign languages, could also be useful.

It's common to find work with a travel agency and then train on the job.

You may be able to start this job through an apprenticeship.

The Institute of Travel & Tourism (ITT) and Careers that Move have more information about the industry.

Role Description

Skills required

You'll need:

• the ability to understand the development process 
• some programming knowledge
• the ability to work under pressure and to deadlines
• maths skills

What you'll do

You could work in a wide range of businesses and industries, public services, utilities, defence and research. 

You'll work closely with project managers, business analysts and graphic designers, to find out what the client wants and the best way to achieve it. 

Usually, you’ll work in a team.

You could work on a wide variety of projects, from financial databases to robotics to apps for phones and tablets. You may use a number of programming languages or project management tools.

Your day-to-day tasks may include:

• talking through requirements with the client and the development team
• taking part in technical design and progress meetings
• writing or amending computer code
• testing software and fixing problems
• keeping accurate records of the development process, changes and results
• carrying out trials and quality checks before release
• maintaining and supporting systems once they're up and running
• As an experienced developer, you may supervise a programming team and provide feedback on coding work.

Role Training

You may be able to get into this job through an apprenticeship if you've developed some programming skills and can show a strong interest in the subject.

The TECH Partnership has details of digital apprenticeships at all levels.

It also has details of the Software Development for Business degree available at some universities.

Other suitable qualifications are a foundation degree, HND or degree in computing or a related subject, like:

• computer science
• information technology
• software development
• software engineering
• mathematics
• business information systems

Some companies will accept you onto their graduate training scheme without an IT-related degree if you understand programming languages and frameworks, project management and development methods.

You could also study for a postgraduate IT conversion qualification.

The Chartered Institute for IT (BCS) has information about training and qualifications.

Role Description

Skills required

You'll need:

• excellent organisational, planning and time management skills
• leadership, and communication skills
• the ability to negotiate and influence
• budgeting skills
• IT skills for using project management software
• the ability to use initiative and work under pressure

What you'll do

You could work on different types of project in almost any industry or sector like construction, IT or the NHS. You might be managing a large building development, introducing a new computer system or developing a new advertising campaign. 

You'll be:

• finding out what the client or business wants to achieve
• agreeing timescales, costs and resources
• drawing up a plan for each project stage
• negotiating with contractors and suppliers
• choosing and leading a project team
• constantly monitoring progress, quality and costs
• reporting regularly to senior managers and the client
• using specialised software and spreadsheets for planning, costing and analysing risks

Role Training

While you're working, you could study for an industry qualification like PRINCE2 or Agile.

You could also get professional qualifications through:

Association for Project Management (APM)

Chartered Management Institute (CMI)

Project Management Institute (PMI)

If you're working in the IT industry, you could get a certificate in project management through The Chartered Institute for IT (BCS).

With experience, you could move into senior management or become a freelance consultant.

Role Description

1. Entry requirements

There are no set requirements, but you'll need a good level of general education. GCSEs in English, maths and ICT may be useful.

Experience or a qualification in customer service or contact centre operations could also help.

You could get into this job through an apprenticeship.

2. Skills required

You'll need:

excellent customer service skills

the ability to handle and resolve difficult situations

IT and administration skills

accuracy and attention to detail

3. What you'll do

You could work in a variety of organisations like retail, finance, travel or manufacturing, or for a local authority or the government.

Your day-to-day activities may include:

answering customers' questions by phone, email, webchat or face-to-face

giving quotations and checking product availability

selling and taking payment

handling complaints or passing them to a manager

entering customer information onto a computer database

tracking orders and giving refunds

4. Salary

Starter: £12,500

Experienced: up to £18,000

Highly Experienced: £20,000 to £30,000 (team leaders)

You may get a bonus or commission.

These figures are a guide.

5. Working hours, patterns and environment

You'll usually work 37 to 40 hours a week, which may include evening and weekend shifts.

You could work in an office or on a customer service desk. You'll spend a lot of your time on the phone and using a computer.

You may need to wear a uniform.

6. Career path and progression

With experience, you could progress to team leader or customer services manager.

You could also move into sales or account handling.