Industry Sectors

Role Description

Entry requirements

There are no set requirements. You’ll be expected to have relevant office skills, like email, using the internet and computer packages like Excel. 

Good maths skills are important, and some employers may also expect you to have GCSEs (A* to C), or equivalent.

Experience in payroll isn’t always essential, but a background in bookkeeping and accounts could help improve your job prospects. 

The International Association of Book-keepers (IAB) and The Association of Accounting Technicians (AAT) offer introductory courses in bookkeeping and payroll.

You could also get into this job through an apprenticeship.

Skills required

You’ll need:

confidence with numbers
good spoken and written communication skills
a high level of accuracy and attention to detail
good organisational and time management skills

What you'll do

You’ll work in a company’s accounts team, or for a payroll bureau that provides payroll services for other companies. You may work to strict payment deadlines.

Your day-to-day duties will usually include:

checking how many hours employees have worked
calculating and issuing pay by cash, cheque or electronic transfer
deducting tax and national insurance payments
processing holiday, sick and maternity pay, and expenses
calculating overtime, shift payments and pay increases
answering staff queries about timesheets or pay slips
issuing P45s and other tax forms
You may also work with your company’s human resources department, and be expected to do general administrative work like filing, photocopying and typing.

Salary

Starter: £15,000 to £18,000

Experienced: £20,000 to £26,000

Highly Experienced: £28,000

These figures are a guide.

Working hours, patterns and environment

You’ll usually work 9am to 5pm, Monday to Friday. Part-time and temporary work are available.

You’ll usually be based in an office, and spend most of your time working at a computer.

Career path and progression

With experience, you could progress to payroll supervisor or manager.

Role Description

1. Entry requirements

There are no set requirements, but you’ll need a good level of general education. You'll also need a working knowledge of computer software and hardware.

A college course in computing or IT support, and experience in customer service, will help. 

You could get into this job through an apprenticeship.

If you work with young people or vulnerable adults, you’ll need clearance from the Disclosure and Barring Service (DBS).

2. Skills required

You'll need:

• excellent customer service skills
• the ability to explain technical issues to non-technical users
• analysis and problem-solving skills
• the ability to prioritise and manage tasks

3. What you'll do

You may work in-house with an organisation’s staff, students or customers. You may also work in a call centre advising the public by phone, email or online chat.

In some roles, you’ll be responsible for telephony and audio-visual equipment as well as IT systems.

Your day-to-day tasks may include:

• communicating with computer users to find and fix problems 
• tracking work in progress and recording issues and solutions 
• updating online knowledge banks
• servicing and fixing equipment, including printers, projectors and networks
• setting up new equipment and upgrading existing systems
• training people on new systems, face-to-face and online

4. Salary

Starter: £16,000 to £22,000

Experienced: £22,000 to £24,000

Highly Experienced: £25,000 to £35,000

These figures are a guide.

5. Working hours, patterns and environment

You'll usually work 35 to 40 hours a week. You may have to work shifts, including evenings and weekends.

You'll work in an office and spend a lot of your time at a computer.

You may have to travel to different sites to help users. A driving licence may be required.

6. Career path and progression

With experience, you could move into a supervisory or management role.

With training, you could move into network engineering, database administration, business or systems analysis, IT security, IT project management, training or technical sales.

Role Description

Entry requirements

There are no set requirements but some employers may expect you to have a degree. Relevant subjects include:

advertising
media and communications
digital marketing
journalism
public relations
business management
You could get into this job without a degree if you have the skills and experience in areas like marketing, advertising or PR. 

You can do college courses in social media and business. 

You could also start as an assistant manager and work your way up. 

You’ll usually need some knowledge and experience of social media. To get experience you could:

manage your own social media profiles
volunteer to manage social media for a charitable organisation
ask to get involved in social media sites of the company you already work for
You’ll need excellent IT skills as you’ll be using social media software and tools. You’ll also need knowledge of search engine optimisation (SEO) methods and ‘key’ or ‘searched for’ words to drive more users to your social media site.

Experience of graphic design and digital editing software can help. You can use these skills to make your social media posts better by adding videos, photos and infographics.

You could get into this job through a creative and digital media apprenticeship.

iCould has a video interview with a social media assistant.

Skills required

You’ll need:

an eye for detail and the ability to work accurately
the ability to deal with more than one task at a time
creativity
presentation skills
an analytical approach to data
writing skills

What you'll do

You’ll monitor and upload content to sites like:

Facebook and Twitter
Instagram and Pinterest
YouTube and Vine
Your day-to-day duties may include:

updating social media sites
writing blogs, articles and posts
responding to social media posts and developing discussions
checking online for company mentions and customer feedback
searching for interesting posts, news and articles to attract site visitors
overseeing competitions and campaigns promoting your company
taking part in conferences and group chat relevant to your industry or company
educating other staff on social media use
promoting social media use within your company
developing strategies to increase your audience
using social media tools like Hootsuite, TweetDeck or Buffer to manage multiple sites
using web tracking tools like Google Analytics, Social Report or Bitly

Salary

Starter: £23,000

Experienced: £25,000 to £35,000

Highly Experienced: £75,000 (head social media manager)

These figures are a guide.

Working hours, patterns and environment

You’ll usually work normal office hours, 9am to 5pm, Monday to Friday. You may need to work evenings and weekends when working on a campaign or with deadlines.

If you’re freelance, you may work longer hours depending on the needs of your clients and the amount of work you take on.

You’ll be based in an office and spend a lot of time working on a computer. You may also attend meetings and make presentations about your work to clients or colleagues.

Career path and progression

With experience, you could move into managing social media for larger companies or progress to a senior or head social media manager job.

Role Description

You'll work in:

• a 'third party' collection agency, paid to collect debts from businesses or individuals, or
• a company's finance or credit department, chasing late payments from suppliers and customers

Your day-to-day tasks may include:

• contacting individuals or business customers when payment is overdue
• checking credit records and tracing missing debtors
• setting up repayment plans and working with debt counsellors
• setting up and maintaining customer files
• processing payments
• starting legal proceedings if debts are not paid within an agreed time
• liaising with solicitors and bailiffs
• You may work at a debt collection agency as a 'field collector', travelling to debtors to collect payments in person.

Role Description

Entry requirements

You don't always need qualifications to become a web designer, but you’ll usually need to show that you’ve got skills in:

visual design
UX (user experience)
SEO (search engine optimisation), marketing and social media
using coding software like HTML and CSS
using design software like Photoshop and Illustrator
You may also find it useful to have basic photo editing and copywriting skills.

Some employers will expect you to have a portfolio of work to show them, like websites you've worked on.

Colleges offer a wide range of courses, and there are lots of free online tutorials.

You could also take a college or higher education course in a web design or multimedia subject.

You may be able to get into this role through an apprenticeship.

Tech Future Careers has more information on tech roles including web design. 

The UK Web Design Association (UKWDA) and Bubble Jobs have more information about becoming a web designer.

Skills required

You’ll need:

strong creative skills
the ability to pay attention to detail
good problem-solving skills and a logical approach to work
the ability to explain technical matters clearly
an ability to work to deadlines

What you'll do

You could work on any kind of website, from education to shopping. You’ll often be responsible for managing the design of your client’s other online services like mobile applications, social media accounts and digital marketing campaigns.

Your day-to-day duties might include:
meeting clients to discuss what they want their site to do
preparing a design plan
deciding which branding, text, colours and backgrounds to use
laying out pages and positioning buttons, links and pictures using design software
adding multimedia features like sound, animation and video
testing and improving the design and site
uploading the site to a server
You’ll work closely with web developers and marketing professionals.

Salary

Starter: £18,000 to £24,000

Experienced: £25,000 to £40,000 (more in senior roles)

Self-employed web designers set their own rates.

These figures are a guide.

Working hours, patterns and environment

You’ll normally work 37 hours a week, Monday to Friday. You may have to work extra hours to meet deadlines or when there are problems with a website. 

If you’re self-employed, you’ll set your own working hours.

You’ll work indoors in an office or in your own home at a computer. You may spend some of your time travelling to meet clients.

Career path and progression

With experience you could move into design team management or expand your skills to become a web content manager. 

You might work towards a move into business management.

You could also work as a freelance web designer, or set up your own web design business.

Role Description

1. Entry requirements

You’ll need a degree or postgraduate qualification and several years’ relevant experience, for example in engineering, chemistry or medicine.

You’ll also need to understand research methods, data analysis and development processes.

2. Skills required

You’ll need:

the ability to solve problems

leadership and motivational skills

project management skills

communications skills

IT skills

3. What you'll do

Your day-to-day duties may include: 

recruiting staff

assessing staff performance

coordinating the team’s work

analysing data and presenting results

making sure work meets safety standards and other relevant legislation

managing budgets

reporting to senior managers

4. Salary

Starter: £25,000 to £32,000

Experienced: £34,000 to £50,000

Highly Experienced: £55,000 to £65,000 or more

You may receive a bonus and profit share on top of your basic salary.

5. Working hours, patterns and environment

You’ll usually work up to 40 hours a week.

You could be based in a factory, laboratory or a university. There may be some travel to meetings and conferences, and this could be overseas.

6. Career path and progression

With experience in industry, you could become a senior project manager or research director. 

In higher education, you could become a senior research fellow or professor.

Role Description

1. Entry requirements

There are no set requirements to become a personal assistant (PA), but you’ll need proven experience of administrative work.

Employers will usually look for a good standard of general education, including GCSEs in English and maths. A recognised qualification in office skills or administration, or a business-related foundation degree, HND or degree could all help you find a job.

Foreign language qualifications may also be useful if you plan to work in an organisation that deals with overseas visitors and clients. Having extra skills like shorthand and audio typing can also help you get in. 

Temporary work (temping) can be a good way of getting administration experience and can lead to a permanent job.

You could get into this job through an apprenticeship.

2. Skills required

You’ll need:

• excellent organisational and time management skills 
• good written and spoken communication skills 
• accuracy and attention to detail 
• a calm and professional manner 
• excellent computer and administration skills 
• a flexible and adaptable approach to work 
• the ability to use your own initiative 
• tact and discretion, for dealing with confidential information

3. What you'll do

Your day-to-day tasks may include:

• screening telephone calls and handling enquiries 
• organising your manager’s diary and making appointments
• dealing with letters and emails 
• arranging meetings 
• organising and maintaining office systems 
• taking notes at meetings 
• making travel arrangements 
• looking after visitors

Many managers rely heavily on their PA and give them a high level of responsibility, so in some jobs you may have extra tasks like:

1. standing in for the manager in their absence 
2. acting as office manager and supervising other administrative staff 
3. dealing with accounts and budgets 
4. taking on project work, like research or producing reports and presentations

4. Salary

Starter: £18,000 to £25,000

Experienced: £25,000 to £40,000

Highly Experienced: £40,000 to £50,000

These figures are a guide.

5. Working hours, patterns and environment

You’ll usually work 37 to 40 hours a week Monday to Friday, possibly with extra hours to meet deadlines. 

You’ll be based in an office, but may travel to go to meetings and other events.

6. Career path and progression

With experience, you could take on more responsibility by moving to a larger company or working for a more senior manager. 

Promotion to management may also be possible.

Role Description

1. Entry requirements

You may find it useful to have GCSEs at grades 9 to 4 (A* to C) or equivalent, in subjects like English and maths.

A qualification in administration or secretarial skills may help. Employers also value experience, which you could get by temping or volunteering.

You could get into this job through an apprenticeship.

2. Skills required

You'll need:

• an excellent telephone manner
• skills in IT and administration
• the ability to use your initiative and solve problems
• organisational and time management skills
• 3. What you'll do
• You could work in the public or private sectors or for a charity.
• Your day-to-day tasks could include:
• being the first point of contact for visitors, phone calls and emails
• arranging meetings and taking minutes
• diary management and making travel arrangements 
• producing letters, reports, spreadsheets and invoices
• updating records on IT systems
• photocopying, printing and filing
• handling confidential information

4. Salary

Starter: £14,000 to £16,000

Experienced: £17,000 to £20,000

Highly Experienced: £25,000

These figures are a guide.

5. Working hours, patterns and environment

You'll usually work in an office, 9am to 5pm, Monday to Friday.

You could also work part-time or get temporary work.

6. Career path and progression

With experience, you could become a personal assistant or office manager.

You could also move into human resources work, or train as a legal or medical secretary.