Industry Sectors

Role Description

You'll be helping people in their own homes or in day centres, residential or nursing homes.

Your day-to-day duties may include:

• getting to know clients and their interests and needs
• helping with personal care like washing, using the toilet and dressing
• food preparation, feeding and giving out medication
• carrying out general tasks like housework, laundry and shopping
• helping clients manage their budget, pay bills and write letters
• supporting families to get used to new caring responsibilities
• giving emotional and practical support to children and young people
• working with other health and social care professionals to provide individual care and development plans
• helping to organise leisure activities
• going with clients to and from a residential home

Role Training

There are no set requirements, but you'll find it useful to have some experience in a caring role. This could be personal experience of caring for someone you know, or voluntary work with an organisation that supports vulnerable people.

You'll be working with children or vulnerable adults, so you'll need Disclosure and Barring Service (DBS) clearance.

You could get into this job through an apprenticeship.

If you're new to adult social care in England, you'll need to gain the Care Certificate as part of a 12-week induction programme provided by your employer.

Find out more at Skills for Care.

Within 6 months of starting in children's residential care, you'll need to have or get the Level 3 Diploma for Residential Childcare or equivalent.

Find out more about the Children's homes regulations.

Role Description

1.Entry Requirements

There are no set entry requirements. A good standard of general education is important but employers will also want you to have an outgoing and confident personality.

Previous experience in customer service, sales or marketing will be helpful though not essential.

You could get into this career through an apprenticeship.

The Institute of Sales Management (ISM) is the industry body offering qualifications to help you progress in your career.

2. Skills required

You’ll need:

• excellent communication skills to build trust with customers quickly 
• sales and negotiation skills 
• IT skills 
• a well organised approach 
• determination and a focus

3. What you'll do

You’ll be:  

• contacting customers and businesses 
• promoting products, services and special deals 
• following up sales leads and taking orders 
• updating customer records on computer systems 
• advising customers about delivery times 
• setting up appointments for senior sales staff 
• providing after-sales service

4. Salary

Starter: £15,000 to £18,000

Experienced: £20,000 to £25,000

Highly Experienced: £25,000 to £35,000 (managers)

Some companies offer a basic salary with extra bonuses and commission linked to sales targets.

These figures are a guide.

5. Working hours, patterns and environment

You’ll usually work up to 40 hours a week on shifts between 8am and 10pm, Monday to Saturday.

You’ll be based in an office or call centre and spend most of your time using a computer. Some companies offer homeworking.

6. Career path and progression

With experience, you could become a team leader, senior salesperson or sales manager. 

Role Description

1. Entry requirements

There are no set requirements, but you'll need a good level of general education. GCSEs in English, maths and ICT may be useful.

Experience or a qualification in customer service or contact centre operations could also help.

You could get into this job through an apprenticeship.

2. Skills required

You'll need:

excellent customer service skills

the ability to handle and resolve difficult situations

IT and administration skills

accuracy and attention to detail

3. What you'll do

You could work in a variety of organisations like retail, finance, travel or manufacturing, or for a local authority or the government.

Your day-to-day activities may include:

answering customers' questions by phone, email, webchat or face-to-face

giving quotations and checking product availability

selling and taking payment

handling complaints or passing them to a manager

entering customer information onto a computer database

tracking orders and giving refunds

4. Salary

Starter: £12,500

Experienced: up to £18,000

Highly Experienced: £20,000 to £30,000 (team leaders)

You may get a bonus or commission.

These figures are a guide.

5. Working hours, patterns and environment

You'll usually work 37 to 40 hours a week, which may include evening and weekend shifts.

You could work in an office or on a customer service desk. You'll spend a lot of your time on the phone and using a computer.

You may need to wear a uniform.

6. Career path and progression

With experience, you could progress to team leader or customer services manager.

You could also move into sales or account handling.

Role Description

Entry requirements

There are no set requirements. You’ll be expected to have relevant office skills, like email, using the internet and computer packages like Excel. 

Good maths skills are important, and some employers may also expect you to have GCSEs (A* to C), or equivalent.

Experience in payroll isn’t always essential, but a background in bookkeeping and accounts could help improve your job prospects. 

The International Association of Book-keepers (IAB) and The Association of Accounting Technicians (AAT) offer introductory courses in bookkeeping and payroll.

You could also get into this job through an apprenticeship.

Skills required

You’ll need:

confidence with numbers
good spoken and written communication skills
a high level of accuracy and attention to detail
good organisational and time management skills

What you'll do

You’ll work in a company’s accounts team, or for a payroll bureau that provides payroll services for other companies. You may work to strict payment deadlines.

Your day-to-day duties will usually include:

checking how many hours employees have worked
calculating and issuing pay by cash, cheque or electronic transfer
deducting tax and national insurance payments
processing holiday, sick and maternity pay, and expenses
calculating overtime, shift payments and pay increases
answering staff queries about timesheets or pay slips
issuing P45s and other tax forms
You may also work with your company’s human resources department, and be expected to do general administrative work like filing, photocopying and typing.

Salary

Starter: £15,000 to £18,000

Experienced: £20,000 to £26,000

Highly Experienced: £28,000

These figures are a guide.

Working hours, patterns and environment

You’ll usually work 9am to 5pm, Monday to Friday. Part-time and temporary work are available.

You’ll usually be based in an office, and spend most of your time working at a computer.

Career path and progression

With experience, you could progress to payroll supervisor or manager.

Role Description

1. Entry requirements

There are no set requirements, but GCSEs at grades 9 to 4 (A* to C) in English and maths will help. 

Office experience could also help you get a job.

You could get into this job through an apprenticeship.

2. Skills required

You'll need:

• IT skills
• typing accuracy and speed
• efficient time management skills

3. What you'll do

Your day-to-day tasks may include:

• entering personal details of customers into a database
• entering information for classified adverts in a newspaper
• transferring paper-based market research results
• updating patients' medical records
• processing invoices

4. Salary

Starter: £12,000 to £15,000

Experienced: £16,000 to £20,000

Highly Experienced: £21,000 to £25,000

These figures are a guide.

5. Working hours, patterns and environment

You'll usually work 9am to 5pm, Monday to Friday.

You'll spend most of your time at a computer in an office.

6. Career path and progression

With experience, you could become a su

Role Description

You may work for a local education authority, social services, or a voluntary organisation. You'll accompany passengers on journeys, usually in a mini-bus.

• Your day-to-day tasks may include:
• checking timetables for pick-ups
• talking to carers and families
• helping people to and from the vehicle
• securing passengers, wheelchairs and baggage
• dealing with emergencies
• supervising passengers at all times
• keeping the mini-bus tidy
• filling in paperwork
• You'll need patience and an understanding of disability needs.

Role Training

There are no set entry requirements. Experience in social care or customer service may help you get a job. You could start by volunteering for a charity like a hospice.

With experience, you could move into administration or management.

You could also become a driver, which would open up more full-time opportunities.

Role Description

Skills required

You'll need:

• the ability to understand the development process 
• some programming knowledge
• the ability to work under pressure and to deadlines
• maths skills

What you'll do

You could work in a wide range of businesses and industries, public services, utilities, defence and research. 

You'll work closely with project managers, business analysts and graphic designers, to find out what the client wants and the best way to achieve it. 

Usually, you’ll work in a team.

You could work on a wide variety of projects, from financial databases to robotics to apps for phones and tablets. You may use a number of programming languages or project management tools.

Your day-to-day tasks may include:

• talking through requirements with the client and the development team
• taking part in technical design and progress meetings
• writing or amending computer code
• testing software and fixing problems
• keeping accurate records of the development process, changes and results
• carrying out trials and quality checks before release
• maintaining and supporting systems once they're up and running
• As an experienced developer, you may supervise a programming team and provide feedback on coding work.

Role Training

You may be able to get into this job through an apprenticeship if you've developed some programming skills and can show a strong interest in the subject.

The TECH Partnership has details of digital apprenticeships at all levels.

It also has details of the Software Development for Business degree available at some universities.

Other suitable qualifications are a foundation degree, HND or degree in computing or a related subject, like:

• computer science
• information technology
• software development
• software engineering
• mathematics
• business information systems

Some companies will accept you onto their graduate training scheme without an IT-related degree if you understand programming languages and frameworks, project management and development methods.

You could also study for a postgraduate IT conversion qualification.

The Chartered Institute for IT (BCS) has information about training and qualifications.

Role Description

1. Entry requirements

There are no set entry requirements.

Previous experience in sales, marketing or customer services, or the right skills and attitude, could help you get into this type of work. 

Some new recruitment consultants are graduates. You can enter recruitment with any degree, although some employers may prefer one more closely related to the industry they find staff for, like human resources, marketing or public relations.

You could get into this role through an apprenticeship.

The Institute of Recruitment Professionals has more information about becoming a recruitment consultant.

2. Skills required

You’ll need:

• excellent communication and customer service skills 
• good sales and negotiation skills 
• the ability to work under pressure and meet targets 
• good organisational and administrative skills

3. What you'll do

Your day-to-day duties might include:

• ‘cold calling’ companies to generate new business 
• interviewing and testing job seekers, to create a pool of people ready to fill vacancies 
• matching candidates to suitable jobs 
• screening and shortlisting candidates before employers interview them 
• meeting targets for the number of vacancies taken or the number of people placed into jobs 
• keeping records of clients, employers and vacancies 
• negotiating your agency’s fees 
• ‘headhunting' – finding and approaching candidates for executive or specialist jobs

4. Salary

Starter: £16,000 to £20,000 (trainee)

Experienced: £38,000 

Highly Experienced: £60,000 (manager) 

Most recruitment consultants earn a basic salary plus commission.

These figures are a guide.

5. Working hours, patterns and environment

You’ll usually work standard office hours. In some jobs you may need to work outside office hours, contacting clients or interviewing candidates.

The work is mainly office-based, but you’ll also spend some of your time visiting your client companies.

6. Career path and progression

With experience you could move into business development or management, or set up your own agency.