Industry Sectors

Role Description

1. Entry requirements

There are no set requirements, but some employers may ask for a marketing, business or finance degree.

Other employers will want you to have strong numerical skills and experience in retail, especially an understanding and interest in stock control levels.

The Fashion Retail Academy runs a number of short courses like a 3-day Introduction to Merchandising.

The Chartered Institute of Purchasing & Supply also has details of procurement and supply qualifications.

Both graduates and non-graduates need to apply for entry-level posts, usually as an allocator, distributor or merchandise administrative assistant. 

Doing a college course in retail operations or fashion retail could help you prepare for this job.

You could also get into the retail industry through an apprenticeship.

Retail Careers and The Retail Appointment has more information on how to become a retail merchandiser.

2. Skills required

You’ll need:

excellent number and data analysis skills, using spreadsheets and computer modelling

good decision-making skills

an understanding of what motivates customers to buy products

confidence when leading negotiations or presenting at board meetings

good interpersonal and communication skills to build useful working relationships

strong leadership skills and ability to influence others

excellent organisational and planning skills with ability to prioritise

3. What you'll do

You’ll use your high levels of product and customer awareness to predict demand. 

You’ll usually specialise in one area like fashion, food or home wares.

Your day-to-day duties might include:

planning product ranges and stock plans with buyers

planning budgets, forecasting sales and profit margins

presenting forecasts to managers

visiting manufacturers with retail buyers to learn about production cycles

negotiating prices and orders with suppliers, and agreeing delivery terms

tracking stock deliveries, making sure goods arrive on time and meet quality standards

setting prices and sales targets for individual stores

helping visual merchandisers to plan store layouts to promote key lines

promoting special offers and marketing initiatives

analysing sales figures and trends

staying aware of how competitors are performing

identifying and sorting out production and supply problems

managing, training and supervising staff

You may be called a product manager in a large retail chain and deal only with one or two product lines. In smaller companies you may be responsible for both buying and merchandising.

4. Salary

Starter: £16,000 to £18,000

Experienced: £22,000 and £25,000

Highly Experienced: £40,000 to £60,000

These figures are a guide.

5. Working hours, patterns and environment

You’ll usually work between 9am and 5pm, Monday to Friday. You may need to work longer at busy times, like during special sales promotions or the opening of a new store.

You’ll be office-based but will also spend time visiting stores or suppliers, which could be in other parts of the UK or overseas. 

A driving licence and vehicle may be useful.

6. Career path and progression

You could be promoted to senior merchandiser and responsible for sales and budgetary control of a multimillion-pound department and managing a team of people. It’s typical to have reached senior merchandiser level within 7 to 8 years.

You could also become a merchandise manager, head of merchandising, merchandising director, retail business analyst or self-employed retail consultant.

Role Description

1. Entry requirements

There are no set entry requirements but employers may look for:

IT skills for using spreadsheets

GCSEs in English and maths, or an equivalent level 2 qualification

experience of working in transport or distribution a background in stock control or administration

You could also get into this job through an apprenticeship.

2. Skills required

You’ll need:

customer service and communication skills

problem solving skills and the ability to adapt plans

negotiating skills

geographical knowledge

the ability to work under pressure and to meet deadlines

3. What you'll do

You’ll make sure freight is moved in the most efficient way around the country’s road network. You’ll need to take into account schedules, costs, and health and safety.

You might work for a road haulage company or other business with their own fleet of vehicles, like a retail chain.

Your day-to-day duties could include:

deciding how many vehicles will be needed to deliver each shipment of goods

working out how much it will cost to make each delivery

planning the safest way to load and unload goods

monitoring each delivery as it makes its journey

reviewing load plans with clients

making backup plans to cover changes in circumstances

You might also use computer software packages to help with some of these tasks, for example, to match the size of loads with the vehicles needed to move them.

4. Salary

Starter: £16,000 to £19,000

Experienced: £20,000 to £28,000

These figures are a guide.

5. Working hours, patterns and environment

You’ll often work shifts on a rota, including early mornings and late nights.

You’ll usually be based in an office within a warehouse or distribution depot.

6. Career path and progression

You could progress to senior or regional load planner, or, with qualifications, you could move into distribution, supply chain or transport management.

Role Description

Entry requirements

There are no set qualifications but you'll usually need:

basic English and maths skills
good eyesight and colour-normal vision
a good driving record and the correct licence
You may need to be over 21 and have held a full driving licence for at least 12 months.

Many vans are less than 3,500kg. If you drive vehicles between 3,500kg and 7,000kg, you may need further training depending on when you passed your driving test.

You could get into this job through an apprenticeship.

Skills required

You'll need:

excellent practical driving skills
the ability to work quickly and to tight deadlines
lifting and carrying skills
the ability to complete record sheets and paperwork

What you'll do

You may deliver parcels, letters and documents, groceries, furniture or equipment. This could be for postal or courier services, supermarkets or retailers. Your vehicle could vary in size, depending on the load and your licence.

Your day-to-day tasks may include:

collecting goods from a depot, warehouse or pick-up point
loading the vehicle in an order that matches the deliveries you'll make
planning the route
greeting customers, getting signatures and giving invoices when you deliver
recording mileage and fuel you buy
updating delivery records
returning undelivered items

Salary

Starter: £14,000

Experienced: £20,000

Highly Experienced: up to £27,000

Some employers offer bonuses for attendance and for reaching work targets.

These figures are a guide.

Working hours, patterns and environment

You'll usually work between 36 and 48 hours a week, including evenings and weekends. Some courier companies may expect you to drive through the night.

For safety reasons there are legal limits on drivers' hours, depending on the type of vehicle.

For some jobs, you'll be given a uniform and specialist clothing.

The job is physically demanding.

Career path and progression

With experience, you could complete training for a large goods vehicle (LGV) licence for opportunities in freight transport and tanker driving.

If you take specialist training, like defensive driving and personal security, you could drive vehicles containing cash and valuable items. You'd also usually need a Security Industry Association (SIA) licence for this.

Role Description

1. Entry requirements

There are no set requirements. You could start this career with a background in journalism, marketing or IT, or with business experience.

You’ll usually need experience of writing content, although not necessarily online. You could gain this by:

• blogging or writing on social media 
• writing marketing materials or newsletters 
• volunteering for a student newspaper, charity or community group

Knowledge of web design, desktop publishing and photo editing will be useful. A portfolio of work to show employers would also be helpful.

You could also take a course that would teach you some of the skills needed for producing web content, like journalism, publishing, media and communications, or PR and marketing.

2. Skills required

You’ll need:

• organisational skills and the ability to meet deadlines 
• financial management and negotiating skills 
• confident presentation skills 
• the ability to build relationships with clients and partners 
• an excellent grasp of English grammar, punctuation and spelling 
• the ability to write for a target audience 
• creative skills to find interesting ways to present information and to generate new ideas 
• attention to detail, for example when proofreading

3. What you'll do

You’ll work on websites or company intranets.

Your day-to-day duties might include:

• taking a lead role in maintaining and developing a site 
• attending meetings to plan and develop site content, style and appearance 
• using web content management systems (CMS) 
• analysing website usage statistics 
• writing reports for senior managers, clients and partnership organisations 
• carrying out quality assurance checks on content 
• reporting technical problems to IT support staff 
• The type of content you might work on could include:
• e-commerce, like online shopping or banking 
• product advertising and retail catalogues 
• local, national and international news reports 
• social media output 
• college and university websites 
• online public information and government services
• In larger companies, you might manage an editorial team. You’ll have a more 'hands on' role in smaller organisations.
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4. Salary

Starter: £25,000 to £28,000

Experienced: £32,000 to £40,000

Highly Experienced: £55,000 or more

These figures are a guide.

5. Working hours, patterns and environment

You’ll usually work 35 to 40 hours a week, Monday to Friday. You may sometimes need to work overtime to meet deadlines.

Most of your work will be office-based at a computer. There may be some out-of-office duties, like attending meetings with clients or partners.

6. Career path and progression

You could progress into information management, search engine optimisation (SEO), technical web development or wider information planning and policy roles.

Role Description

You'll need

practical skills

the ability to work quickly, accurately and safely

What you'll do

Your day-to-day duties could include:

• packing goods with bubble wrap and polystyrene chips
• sealing containers using glue, staples or shrink-wrap
• weighing and labelling packaged goods
• reporting problems to supervisors
• cleaning work areas
• You'll use loading and lifting gear for heavy goods like washing machines. You may operate a forklift truck to move goods.

Role Description

1. Entry requirements

Events managers often have a variety of backgrounds. You can do a college or university course in events management but it isn’t essential.

Whatever your qualifications or background, you should have practical experience gained from public relations, travel and tourism, or helping to organise events like live entertainment.

You could gain experience of organising events and activities in your social life. Paid or unpaid work as a crew member at large events or exhibitions can also be a good way of building contacts within the industry.

The Business Visits and Events Partnership has more information about working in events management.

2. Skills required

You’ll need:

• excellent organisation skills 
• the ability to carry out a number of tasks at the same time 
• good communication and people skills 
• a creative approach to problem-solving 
• a high level of attention to detail 
• the ability to work under pressure and meet tight deadlines 
• good negotiation, sales and marketing skills 
• budget awareness 

3. What you'll do

You’ll oversee the whole project, from planning at the start to running the event on the day.

Your day-to-day duties might include:

• discussing what the client wants 
• coming up with original ideas for events 
• agreeing budgets and timescales with the client
• researching venues, contacts and suppliers
• negotiating prices with suppliers and contractors
• booking venues, entertainment, equipment and supplies
• hiring and supervising contractors such as caterers and security 
• publicising the event 
• making sure that everything runs smoothly on the day 
• ensuring that health, safety and insurance regulations are followed 
• managing a team

4. Salary

Starter: £17,000 to £21,000

Experienced: £25,000 to £40,000

Highly Experienced: £50,000 to £80,000 

Your salary may include bonuses and commission, particularly if the job involves sales and marketing.

These figures are a guide.

5. Working hours, patterns and environment

You’ll generally work standard office hours, although you may work long and unsocial hours in the run up to events. 

If you manage outdoor events, you’ll have to work in all weather conditions. You may also go to events in the evenings and at the weekend. 

Depending on where you run the events, you may need to spend time travelling and staying overnight.

6. Career path and progression

With experience and a good track record, you could run events that have larger budgets and eventually progress to management.

You could work freelance or set up your own events management business.

Role Description

1.Entry Requirements

There are no set entry requirements. A good standard of general education is important but employers will also want you to have an outgoing and confident personality.

Previous experience in customer service, sales or marketing will be helpful though not essential.

You could get into this career through an apprenticeship.

The Institute of Sales Management (ISM) is the industry body offering qualifications to help you progress in your career.

2. Skills required

You’ll need:

• excellent communication skills to build trust with customers quickly 
• sales and negotiation skills 
• IT skills 
• a well organised approach 
• determination and a focus

3. What you'll do

You’ll be:  

• contacting customers and businesses 
• promoting products, services and special deals 
• following up sales leads and taking orders 
• updating customer records on computer systems 
• advising customers about delivery times 
• setting up appointments for senior sales staff 
• providing after-sales service

4. Salary

Starter: £15,000 to £18,000

Experienced: £20,000 to £25,000

Highly Experienced: £25,000 to £35,000 (managers)

Some companies offer a basic salary with extra bonuses and commission linked to sales targets.

These figures are a guide.

5. Working hours, patterns and environment

You’ll usually work up to 40 hours a week on shifts between 8am and 10pm, Monday to Saturday.

You’ll be based in an office or call centre and spend most of your time using a computer. Some companies offer homeworking.

6. Career path and progression

With experience, you could become a team leader, senior salesperson or sales manager. 

Role Description

You'll work in:

• a 'third party' collection agency, paid to collect debts from businesses or individuals, or
• a company's finance or credit department, chasing late payments from suppliers and customers

Your day-to-day tasks may include:

• contacting individuals or business customers when payment is overdue
• checking credit records and tracing missing debtors
• setting up repayment plans and working with debt counsellors
• setting up and maintaining customer files
• processing payments
• starting legal proceedings if debts are not paid within an agreed time
• liaising with solicitors and bailiffs
• You may work at a debt collection agency as a 'field collector', travelling to debtors to collect payments in person.